FREQUENTLY ASKED QUESTIONS

Below, you’ll find the answers to some of our most frequently asked questions. Check out our portfolio to see highlights of our work.
If you want more information, or if your question isn’t listed, explore the blog or contact us today!

  • Your website content should be as unique as you are. Consider including:

    Photos - Headshots, production shots, or product photos

    Resume(s) & Profile Links – All CV files and casting profiles can be included to tell your story.

    Your Bio - You’ve got three floors in an elevator with an industry leader, what do you want them to know?

    News Items – What are you up to now?

    Press & Reviews - Share the buzz about you or your business.

    Video Clips – professional grade clips of your work increase the value of your site. Have a reel? Let’s add it to your site!

    Contact Info – contact forms, emails, and phone numbers!

    Links to social sites like Twitter, Facebook, Instagram and more.

    Newsletter or Blog- keep your site fresh and connect regularly with your base.

    The sky is the limit, tell US what you want to include.

  • Web Hosting services allow individuals and organizations to make their websites available via the World Wide Web. Think of hosting as the rent for your corner of the internet. The fees for hosting are paid and renewed annually - this Is required for your site to be live!

  • Domain names are used identify particular web pages. Stage Door Designs purchases Domain names after careful consultation with their clients. For example, our domain name Is www.stagedoordesigns.com.

    Unless otherwise specified, the name is purchased for a period of one year and is renewable annually. Domain names are also used in URLs to identify particular web pages.

    Clients sometimes purchase more than one domain name and ask that we set both to link to one website.

    Please note that sites without active paid-in-full domain names will be disabled. If you let a domain name lapse (without renewal and payment) is may become available to the general public for purchase. Stage Door Designs uses GoDaddy & Squarespace to purchase and hold domain names.​

  • ​Updates are an important part of any website – nothing says, “I’m not serious about this business” more than a stale resume or website. Be sure to update your website with key information and media.

    We are happy to manage your website and resume files - just reach out whenever you have adjustments!

    We also offer “DIY” services - we can build the “bones” of your website or resume before giving you access and creative control.

    Our team is always available to step in and help ensure our site and resume appear exactly the way you’d like.

  • We do! You can remit payment to @ellen-sauchelli

  • ​Video Clips are an excellent way to show others your work. There are multiple ways to display video. Options include:

    Links - the most popular are YouTube and VIMEO. You can use public or unlisted videos on your site. We can even create a video gallery!

    If you have some other format... just ask … we can probably accommodate it!

  • ​What better way for viewers to understand your vocal capability than to listen to you speak or sing? Have you recorded in a studio? Songs? Voice Over clips? Provide audio files in MP3 format and we’ll build an audio player for you. Audio Players can appear on an existing web page or on a page dedicated to your audio assets.

    If you are using a tool like SoundCloud, we can embed right from there too!

  • Yes, you can embed a blog on your website. Embedding allows the viewer to see your blog on a website page. When you update it, it will auto-update in the website. Same goes for other types of documents that you might want to embed, including:

    Calendars – especially useful for performance organizations that want to display show or rehearsal schedules. Also useful for actors who are sharing a role and want their fans to know their show dates.

    Newsletters- you can send newsletters and manage your contacts in Constant Contact or directly through Squarespace.

  • If you want something other than a solid color, Stage Door Designs recommends www.istockphoto.com for background selection. You do not need an istock account to view their site. Select 2-4 backgrounds that you like and we’ll use them as we design your website. Provide us with the choices in numerical format and in preference order. Dependent on the selection, and amount of graphic design work involved, additional charges may apply.

  • ​The web is capable of displaying many color variations. Check out www.colorhexa.com to explore and provide us with the six (6) digit number associated with the color you like. We recommend picking one (or two) main colors and one or two highlight colors. If your are unsure - our designers will choose colors based on the photos and graphics you’d like throughout your site.

  • Stage Door Designs offers a number of ways to display photos. We must be provided with hi-res digital assets. Scans of actual photos can be accommodated – charges may apply. We can create slide shows, galleries, and more based on the content you provide and the feel you’re going for!

  • The fonts on your site influence the overall style, feel, and impact. Check out this link to explore fonts on Squarespace.

    Please note that Squarespace periodically changes their font selection - some of the listed fonts may no longer be available. Custom fonts can be installed at additional cost.

    For more inspiration check out fonts.google.com and myfonts.com. You DO NOT have to buy a subscription to either to play with the options.

  • ​A referral to others is the highest compliment you can provide to us. There are lots of ways to tell others about the services you received from Stage Door. Consider:

    Mentioning Stage Door to everyone you know!

    Writing a testimonial – we’ll put it on our website

    Linking to our website from your News & Links page.

    Following us on Facebook and Instagram! Even better, tag us in a post of yours!

    Providing us with the contact information of the person or organization you’d like to introduce – we’ll contact them directly. If they buy a site, you get a special credit toward future work!.

  • ​GOOGLE and other search engines will eventually recognize your website but understand that the process does take some time. Search engines send out “bots” to search for new sites. We unfortunately have no control over how that works or how quickly it happens. There are additional steps you can take to “optimize” your site. If you are interested in adding this feature, speak to us about it. Also, be sure to let everyone know about your site. Anyone who types in your URL will find you. Consider:

    1- Adding your web address to everything (your resume, backlinks from social, your email signature).

    2- Printing business cards with your headshot, web address, and contact info.

    Make sure your representation knows you have built a site – they can send people there too!

  • ​How a website loads is totally dependent on any number of variables, including but not limited to:

    Platform (PC or Mac)
    Browser
    Computer speed
    Current network speed
    WiFi availability

    NOTE: If see that other sites load slowly too, it may be your computer or connection. It always bothers us more when it's our own. Of course, let us know if you find it is worse on your site than on other sites you are using frequently.

  • If it is your first time logging in, be sure you are using the right email address and temporary password. Note that they are case sensitive. The editor works best in Chrome, Safari or Firefox. Do not attempt to use it with Internet Explorer. Regardless of the browser you are using, be sure to clear history and cache / cookies to be sure they are not holding on to old information. If it's still not working, reset your password or call our help desk. If you need help clearing your cache, google instructions based on the browser you are using.

  • You may need to reconnect an Instagram feed on Squarespace if the feed isn't updating.

    1. In the Squarespace Home menu, click Settings.

    2. Click Connected Accounts.

    3. Click Connect Account.

    4. Click on your Instagram Account and click Reset Data.

    If you do not have editor access on your site - shoot us an email with your updated Instagram login credentials - we will troubleshoot it for you!

Still have questions?